UK Consumer Advice
Recommended UK Websites: Complaints
The How to Complain website, which gives advice on your rights and
guidance on how to complain online, says that 76% of the complaints made through
its website are resolved. The Clik2Complaints website enables you to put
your complaints up on the web, to bring greater pressure to bear on suppliers. They are at:
How to Complain
Clik2Complaints
Ombudsmen are independent, impartial and provide a free
service. They investigate complaints that haven't been solved by the
organisation complained against. Ombudsmen investigate complaints when something
has been handled badly or unfairly, making someone suffer as a result. This is
sometimes called maladministration. Examples might include unreasonable delay,
rudeness, failure to follow proper procedures, bias, knowingly giving advice
which is misleading or inadequate, and refusing to answer reasonable questions.
They are the people who are at the top of the complaints ladder and to whom you
can turn for help when all else has failed.
When an ombudsman
investigates a complaint he or she can either uphold (find it in the favour of
the person who has complained) or not uphold it (find that the organisation
complained about has not behaved wrongly). The ombudsman can usually recommend
redress: a sort of compensation for what has gone wrong. The main UK Ombudsmen
are:
Estate Agents Ombudsman
Financial Services Ombudsman Service for the Isle of Man
Independent Police Complaints Commission
Northern Ireland Police Ombudsman
Public Service Ombudsman for Wales
Removals Industry Ombudsman Scheme
Scottish Legal Services Ombudsman
Scottish Public Services Ombudsman
Telecommunications Ombudsman: Otelo
For more about Ombudsmen visit the:
British & Irish
Ombudsman Association
Other websites which help you complain are:
Financial Services Compensation Scheme
Rip-off Tip-off: The rogue trader tip-off scheme.
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Publisher: This professionally edited directory of recommended websites is published by Extonet Ltd, which also publishes Abacus Construction Index USA, Abacus Construction Index UK and Beesker. It is financed only by Google advertisements, which are clearly identified; no payment is received from websites that are included.
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